Delivery and Refund Policy

Bid-Fit Audit delivery

The standard target is the next business day after Postedly has a complete vendor intake and accessible official opportunity documents. This is a target, not a guaranteed deadline, unless a written order says otherwise. Postedly will contact you if missing information or source access prevents the review.

Expired, canceled, or inaccessible opportunities

If the identified opportunity was already expired, canceled, or materially inaccessible before substantive review begins, you may choose a comparable replacement opportunity or request a refund. If the buyer changes or cancels the event after review begins, Postedly will provide the work completed and may offer a replacement at its discretion.

Audit cancellations and quality concerns

You may request cancellation before substantive review begins for a full refund. Completed decision-support work is generally nonrefundable. If a delivered memo materially omits an included item or cites an incorrect source available at the time of review, contact us within seven days so we can correct, replace, or refund the affected service as appropriate.

Dispatch Pilot delivery and under-delivery

Each current paid monthly Dispatch service period includes five reviewed candidate opportunity memos. Delivery follows the availability and review of credible candidates, so memos may be clustered; there is no guaranteed daily, weekly, or evenly spaced cadence. A delivered Chase, Verify, or Pass memo counts toward the five.

If fewer than five memos are delivered by the end of a paid service period, and you maintained a complete, usable vendor profile and responded to material clarification requests, contact Postedly within seven days after the period ends. Postedly will issue a prorated credit or refund for the undelivered memos. Unused quantity does not roll into the next paid service period.

Customer-requested pauses, material profile changes, or missing information may delay review. Postedly will not count a memo that was never delivered and will work with you on a reasonable replacement candidate or service adjustment.

A provider-accepted send is provisional until the receiving mail server accepts it. A definitive bounce or rejection does not count toward the five. Postedly will authenticate the requested service-contact change, invalidate the prior customer confirmation, and pause delivery until confirmation is re-established at the replacement address before resending the memo. A material correction or replacement under this policy does not consume another included memo.

Dispatch Pilot cancellation

The Dispatch Pilot renews monthly until canceled. Request cancellation at john@soxoa.com before the next renewal to stop future charges. Cancellation does not automatically refund the current billing period. Postedly will deliver work already completed or in progress for that period unless otherwise agreed, and cancellation does not remove the under-delivery remedy above.

How to request help

Email john@soxoa.com with the company name, purchase email, approximate purchase date, service, and the reason for the request. Approved refunds are returned through the original payment method and may take additional time to appear depending on the payment provider.