Terms of service

Your agreement with Postedly

Postedly is operated by Soxoa LLC in Sacramento, California, United States. These terms govern our website, sending services, APIs and assistant connectors. Contact john@soxoa.com for support or questions about these terms. By accepting these terms at checkout or using an authenticated integration, you agree to them and our Acceptable Use Policy. Our Privacy Policy explains our handling of personal information.

You must be at least 18 and legally able to enter this agreement. If you order for an organization, you confirm that you have authority to act for it. You are responsible for anyone you authorize to use your account or integration credentials.

What you are ordering

Postedly arranges the transmission, printing, mailing or delivery of the specific document or product you approve, using independent fulfillment providers. Available services, destinations and products are shown in the order flow. A service shown as unavailable cannot be purchased.

Before checkout, review the final document or artwork, sender, recipient, delivery method, product options, total price and any stated delivery estimate. You authorize only that order. Material changes require a new quote and approval. Retain your own copy of documents and receipts; Postedly is not a permanent document archive.

Prices, payment and authorization

Prices are in the currency displayed at checkout. The final approved total includes the stated service, delivery charges and any tax collected. Quotes expire at the time shown. We do not increase an approved order total without your further agreement. There is no subscription unless you separately and expressly purchase one.

Payments are processed by Stripe. Eligible fax payments may first place a temporary authorization on your payment method and be captured after confirmed successful transmission. Other orders are charged as described at checkout. Your bank may display an authorization as a pending charge. A cancelled authorization can take time to disappear from your statement.

A payment receipt does not mean an item has been dispatched or delivered. We may hold an order to investigate a payment problem, suspected abuse or inconsistent order details. If we cannot fulfill an order, the remedies in our Delivery and Refund Policy apply.

Your documents, artwork and recipient details

You retain ownership of material you submit. You give Soxoa LLC and the providers necessary to fulfill your order a limited permission to store, reproduce, format, print, transmit and deliver that material for fulfillment, support, fraud prevention and legal obligations. This permission does not allow us to sell your documents or use them to train a general-purpose AI model.

You confirm that you have the rights and permission needed to submit the material and disclose the recipient information. Check names, fax numbers, addresses, return addresses, signatures, image resolution, page orientation, margins and product specifications. An automated address check cannot confirm that the named person lives at an address or that a fax number belongs to the intended recipient.

Technical preparation may add a disclosed cover sheet, addressing sheet or print-safe layout. The order preview and summary govern what you approve. We do not independently verify the truth, legal effect or suitability of your document.

Delivery and evidence

Timing shown before purchase is an estimate unless the order expressly states a guarantee. Production cutoffs, weekends, holidays, incorrect addresses, recipient equipment, carrier delays and other events can affect delivery. We distinguish order acceptance, production, dispatch and delivery in the order status.

A successful fax means the receiving equipment reported successful transmission; it does not prove that a named person read or acted on the document. Ordinary mail tracking or an estimated delivery event is not a signature or guaranteed proof of delivery. Certified mail and return-receipt evidence depend on the specific service purchased and the records supplied by the carrier.

Postedly is not an emergency service, a process server, a law firm or a filing service. You remain responsible for statutory deadlines, service-of-process rules, filing requirements and whether a particular delivery method is legally sufficient.

Cancellation, changes, returns and refunds

Cancellation is available only while the fulfillment provider can still stop the order. A cancellation request is not confirmation of cancellation. Fax transmission and physical production can become irreversible quickly. Do not place a second order merely because the first order is awaiting confirmation; contact support if its status is uncertain.

Our Delivery and Refund Policy forms part of these terms and explains failed sends, incorrect or damaged products, delivery problems and refund handling. Nothing in these terms limits mandatory consumer rights. We will not make a material product substitution without your approval.

Assistant and API access

An assistant or integration can prepare a quote or open a checkout, but it must not bypass the approval required for a paid send. You are responsible for reviewing the actual approved order even if an assistant prepared it. Keep integration credentials private and revoke access you no longer need.

Third-party assistants and marketplaces have their own terms and privacy practices. Postedly does not control their output, availability or distribution decisions. A connector endpoint being available does not imply that a marketplace has approved, endorsed or featured Postedly.

Security and permitted use

Our Acceptable Use Policy prohibits unlawful, fraudulent, threatening, harassing and unauthorized sending. We may apply limits, request additional verification, reject an order or suspend access where reasonably necessary to protect recipients, customers, our providers or the service. We will handle any unfulfilled paid order under our refund policy.

The standard service is not offered as a HIPAA business-associate service, and no business associate agreement is included. Do not use it to process protected health information on behalf of a covered entity or business associate unless Soxoa LLC has expressly approved that use in a separate written agreement covering the necessary providers.

Service limitations and responsibility

We will use reasonable care in providing the service. Except for express commitments in your order and rights that cannot lawfully be excluded, we do not warrant uninterrupted availability, error-free third-party systems or a particular recipient response.

To the extent permitted by applicable law, neither party is liable under this agreement for indirect or consequential losses, lost profits or lost business opportunities. To that same extent, our aggregate liability for an order is limited to the greater of the amount you paid for the affected order or US $100. These limits do not apply to fraud, willful misconduct or any liability or remedy that cannot legally be limited, and do not reduce an expressly promised refund.

Changes, disputes and contact

We may update these terms for future use and will publish the effective date. The terms accepted with an order govern that order. Where legally required, we will give notice or obtain agreement before a material change takes effect.

Please first contact john@soxoa.com with your order ID so we can try to resolve a concern. California law governs this agreement, excluding its conflict-of-law rules, subject to any mandatory protections of your place of residence. Courts with lawful jurisdiction in Sacramento County, California may hear disputes, without removing a consumer right to bring a claim in another required forum or in small claims court. These terms do not impose mandatory arbitration.

If a provision is unenforceable, the remaining provisions continue to apply. Our failure to enforce a provision on one occasion does not waive it. This agreement, your approved order and any separate agreement signed by Soxoa LLC describe the service commitments between us.